Please review our Frequently
Asked Questions
If you can’t find an answer to your question, please
call us at
(877) 725-0786
Do I have to have a cell phone or purchase cell service as
well as PTO-Track service?
Answer: No, PTO-Track provides a complete service including the tracker,
software and network connectivity to the tracker. All you need is a PC
with an internet connection and a vehicle to track!
How much will it cost?
PTO-Track has several plans to suit your needs. With a carefully chosen
plan you will have a low fixed monthly price to track your tow truck.
I do not want my drivers to be aware of
the tracker in the car. Can I install it and track without them knowing?
The answer is "yes!" A good installation is virtually
undetectable by the vehicle user. It is important to follow the instructions
given in the installation guide to ensure the tracker is both hidden
and fully functional.
Is it difficult to install?
It is easy to install for somebody who is handy. The tracker needs to be
placed under the vehicle dash (with zip ties) and the antenna needs to
be placed under the 'A' pillar of the car. The installation guide
provides easy to follow instructions.
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What if my drivers speeds or goes outside
the geofence and I am not at my computer?
You can receive alerts to your cell phone via a SMS text message.
For speeding it will say the speed and for breaking a geofence, it will
give the location, time of day and speed.
How often is my vehicle located?
Your vehicle is located every 1, 2, or 5 minutes while it is
in motion (Depending on service you purchase). Sometimes your vehicle
will be out of cellular coverage but you will still receive these locations
when your vehicle comes back into cellular coverage. However, there
will be times when your device is hidden from gps satellites so you
will miss these locations but that should be infrequent.
How accurate are the speed and geofence
alerts?
The device reports its location every 1,2, or 5 minutes while
in motion. The reported speed is the speed when the location is taken
so you will receive a speed alert if your driver is speeding at the
instant of the location. The smaller the location interval the smaller
the interval your driver can speed without detection. Similarly, with
geofence alerts, the entry or exit of a geofence is determined when
a location is taken. The smaller the time interval between locations
means the sooner you will know when a driver has entered or exited
a geofence.
How many geofences are supported?
You can have 3 geofences
for each device. Each geofence is square and centered around some address
that you enter.
How many alert recipients are supported?
You can have 3 alert recipients for each device. A recipient
may be either an email address or a cell phone number. If a recipient
is a cell phone than the message will be delivered as SMS.
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